Senior Specialist, Payroll

Overview

This role supports client payroll processing, client service, and payroll implementation activities. Responsibilities include ensuring payroll data accuracy, reviewing and processing payrolls to meet client deadlines, preparing payroll reporting, and providing technical software support.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment.

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters.
• Maintain confidentiality of employee data.
• Communicate detailed information accurately in both written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture work that is out of scope.
• Identify new opportunities to expand services to clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and processes.
• Provide honest, timely feedback to new hires/less experienced staff.
• Share insights and lessons learned to help build team capabilities and knowledge.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Requirements

• 3 years of relevant payroll experience.
• Bachelor’s degree preferred; experience can be considered in lieu of degree.
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline-driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; communicates professionally with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experience, integrate new knowledge and skills into daily work, and share with colleagues.

Preferred Qualifications

• CPP preferred.
• Experience with ADP RUN software and implementation experience.

Additional Qualifications

• Working knowledge of Outlook and Microsoft Office Suite.

Compensation & Benefits

• Pay rate range: $49,500 - 118,990.
• Actual compensation is influenced by factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• Comprehensive compensation and benefits package to eligible employees.

Location

Work location status should be discussed with the organization’s talent acquisition professional to understand requirements for an opportunity being explored.