Senior Specialist, Payroll

Overview

This role supports payroll client service and delivery, including accurate processing of payrolls, reconciliation of payroll-related items, and reporting of employee earnings and tax information. The position also provides client guidance on payroll processes and may support technology and implementation activities.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and other payroll-related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidentiality of employee data
• Convey detailed information accurately in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff with client, software, payroll, and process-related knowledge
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Share insights and lessons learned to help build team capabilities and knowledge
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 3 years of relevant payroll experience
• Bachelor’s degree preferred; experience can be considered in lieu of degree
• CPP preferred
• Experience with ADP RUN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicate professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, apply new knowledge and skills in daily work, and share knowledge with colleagues as appropriate

Compensation & Benefits

• Pay rate range: $49,500 - 118,990
• Actual compensation is influenced by factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• Comprehensive compensation and benefits package is offered to eligible employees.

Equal Opportunity

Applicants are considered for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, and local law.