Senior Specialist, Payroll

Overview

This role supports client payroll processing and delivery, with responsibilities spanning payroll accuracy, client service, implementation support, and ongoing team knowledge development. The position includes reviewing and processing payrolls, consulting with clients on payroll-related matters, and assisting with new client implementations and training.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build strong, trusted client relationships by effectively consulting on payroll-related matters
• Maintain employee data confidentiality
• Accurately convey detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture work that is out of scope
• Identify new opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding client needs, software, payroll, and processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Share insights and lessons learned to help build team capabilities and knowledge
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 3 years of relevant payroll experience
• Bachelor’s degree preferred; experience can be considered in lieu of degree
• Highly detail oriented with a focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, integrate new knowledge and skills into daily work, and share with colleagues

Preferred Qualifications

• CPP preferred
• Experience with ADP RUN software and implementation experience

Compensation & Benefits

• Pay rate range: $49,500 - $118,990
• Actual compensation is influenced by factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location
• Comprehensive compensation and benefits package offered to eligible employees

Work Location

Please discuss the work location status with your talent acquisition professional to understand the requirements for an opportunity you are exploring.