Senior Specialist, Payroll

Overview

This role is mostly remote. Team members must be within 50 miles of a company office in:

• Texas (Dallas/Frisco)
• Wisconsin (Madison, Milwaukee, Appleton, Janesville, Eau Claire)
• Pennsylvania (Philadelphia, Pittsburgh, Clarks Summit, Lancaster, Allentown, Pittston, State College, Williamsport, New Castle)

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within the client’s specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment

Client Service

• Establish strong, trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidence of employee data by keeping all information confidential
• Accurately convey detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities and knowledge by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 3 years relevant payroll experience
• Experience with ADP RUN software and implementation experience
• Working knowledge of Outlook and Microsoft Office Suite
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Preferred Qualifications

• CPP preferred

Compensation & Benefits

• Pay rate range: $20.23 to $49.10
• Actual compensation is influenced by relevant factors including skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.
• Comprehensive compensation and benefits package is offered to eligible employees.