Specialist, Payroll - Vantagen

Overview

This role provides direct support and payroll consulting to payroll clients. The position requires in-depth understanding of payroll practices and laws to deliver accurate information and guidance. Work is supervised by the Payroll Supervisor, with day-to-day client relationship management performed independently; when issues arise, escalation is expected for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and processing bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and other payroll-related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Establish strong, trusted client relationships by consulting on payroll-related matters
• Maintain confidentiality of employee data
• Accurately convey detailed information in both written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team as needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff with respect to clients, software, payroll, and processes
• Provide honest feedback to new hires/less experienced staff in a timely manner
• Help build team capabilities by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; ability to professionally communicate with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location.

Location

Work location status should be discussed with the organization’s talent acquisition professional to understand the requirements for the opportunity being explored.