Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. The position is expected to develop and maintain in-depth knowledge of payroll practices and applicable payroll laws to deliver accurate information and service to clients.

Under the supervision of the Payroll Supervisor, client relationships are managed independently, with escalation of issues or challenges as needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing the accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Establish strong, trusted client relationships by effectively consulting on payroll-related matters
• Maintain the confidentiality of employee data
• Convey detailed information accurately in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects, ensuring timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and/or processes
• Provide honest, timely feedback to new hires/less experienced staff
• Share insights and lessons learned to build team capabilities and knowledge
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Qualifications

• 2-year degree preferred or 2 years of experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms is desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented and focused on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience and integrate new knowledge and skills into daily work, sharing with colleagues as appropriate

Compensation & Benefits

• Compensation range: $21.50 to $41.00
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location.

Location

Work location status is based on the opportunity being explored. Please discuss the work location status with the organization’s talent acquisition professional to understand the requirements for the role.