Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. You will be expected to understand payroll in depth and maintain up-to-date knowledge of payroll practices and laws to deliver timely, accurate information to clients. Working under the Payroll Supervisor, you will independently manage client relationships and escalate issues or challenges when needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contributions for social security and unemployment

Client Consulting

• Build strong, trusted client relationships by consulting on payroll-related matters
• Maintain confidentiality of employee data
• Accurately convey detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out of scope work
• Identify opportunities to expand services for clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff related to clients, software, payroll, and/or processes
• Provide timely, honest feedback
• Share insights and lessons learned to help build team knowledge and capabilities
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work effectively in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location.

Location

Please discuss the work location status with your talent acquisition professional to understand the requirements for an opportunity you are exploring.