Specialist, Payroll - Vantagen

Overview

This role provides direct support and payroll consulting to clients. The position is expected to develop in-depth knowledge of payroll practices and applicable laws to deliver timely, accurate information and service. Work is performed under the supervision of the Payroll Supervisor, with independent management of client relationships and escalation of issues or challenges as needed for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment

Client Service

• Build strong, trusted client relationships by consulting with clients on payroll-related matters
• Maintain confidentiality of employee data
• Accurately communicate detailed information in written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify new opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff related to clients, software, payroll, and/or processes
• Provide timely, honest feedback to new hires/less experienced staff
• Share insights and lessons learned to help build team capabilities and knowledge
• Research and maintain product knowledge on ADP software platforms
• Maintain current knowledge of local, state, and federal practices and laws

Requirements

• 2-year degree preferred, or 2 years of experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experiences, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location

Location

Work location status should be discussed with a talent acquisition professional to understand the requirements for an opportunity being explored.