Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. The position is expected to develop in-depth understanding of payroll and to stay current on payroll practices and laws to deliver accurate service and information. Work is performed under the supervision of the Payroll Supervisor, with independent management of client relationships; when issues arise, escalation is expected for prompt resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing the accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer contributions for social security and unemployment.

Client Service

• Build strong, trusted client relationships by effectively consulting on payroll-related matters.
• Maintain confidentiality of employee data.
• Accurately convey detailed information in both written and verbal formats.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services to clients.

Implementation & Technology

• Serve as an additional resource to the implementation team as needed.
• Interview clients to understand payroll needs.
• Manage new client implementation projects to ensure timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Support new hires and/or less experienced staff regarding client work, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Requirements

• 2-year degree preferred, or 2 years experience in lieu of degree.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail oriented with a strong focus on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline-driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; communicates professionally with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experience, integrate new knowledge and skills into daily work, and share with colleagues as appropriate.

Compensation & Benefits

• Compensation range: $15.97 to $41.00.
• Actual compensation is influenced by factors including skills, experience, qualifications, and geographic location.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.