Specialist, Payroll - Vantagen

Overview

This role provides direct support and consulting to payroll clients. The position is expected to develop deep knowledge of payroll practices and laws to deliver accurate information and strong client service. Work is performed under the supervision of the Payroll Supervisor, with independent management of assigned client relationships and escalation of issues or challenges as needed for timely resolution.

Responsibilities

Client Service & Deliverables

• Ensure client payroll information is accurate within each client’s specific payroll system and resolve discrepancies
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating and paying bonuses or severance
  • Reviewing accuracy of federal and state income tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, and related items
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment

Client Service

• Establish and maintain trusted client relationships by consulting on payroll-related matters
• Maintain confidentiality and protect employee data
• Accurately communicate detailed information in both written and verbal formats
• Provide technical software support to clients
• Identify and accurately capture out-of-scope work
• Identify opportunities to expand services to clients

Implementation & Technology

• Serve as an additional resource to the implementation team when needed
• Interview clients to understand payroll needs
• Manage new client implementation projects to ensure timely completion and client satisfaction
• Train clients on payroll processes as necessary

Individual and Team Development

• Support new hires and/or less experienced staff regarding clients, software, payroll, and processes
• Provide timely, honest feedback to new hires/less experienced staff
• Help build team capabilities by sharing insights and lessons learned
• Research and maintain product knowledge on ADP software platforms
• Stay current on local, state, and federal practices and laws

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree
• Associate degree preferred
• Experience with ADP software platforms desirable
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint)
• Highly detail oriented with a strong focus on accuracy
• Strong organization and time management skills
• Strong adaptability and multi-tasking skills
• Ability to effectively work in a deadline-driven environment serving multiple clients
• Ability to provide exceptional client service
• Strong written and verbal communication skills; communicates professionally with all levels
• Ability to learn new technology and processes quickly
• Ability to learn from experience, integrate new knowledge and skills into daily work, and share with colleagues as appropriate

Compensation & Benefits

• Compensation range: $15.97 to $41.00
• Actual compensation is influenced by skills, experience, qualifications, and geographic location.

Work Location

Please discuss the work location status with a talent acquisition professional to understand the requirements for an opportunity being explored.