SR Manager Credit & Collection Strategy

Overview

This Senior Manager, Credit & Collections Strategy role leads the transformation of the credit and collections function across North America—from traditional transactional execution to a predictive, forward-looking strategic operating model.

Working at the intersection of financial decision intelligence and operational strategy, the role is responsible for separating strategic architecture from daily tactical execution to accelerate cash velocity, drive measurable DSO reduction, and minimize Bad Debt Expense (BDE). The leader will continuously evaluate, pilot, and integrate analytics, machine learning, and AI-driven portfolio scoring to anticipate risk and direct collector capacity where intervention has the greatest financial impact.

The position is located in the US and partners closely with GBS/Finance leadership, Sales Operations, and high-value enterprise clients. Responsibilities include leading a multi-region team of Strategy specialists and Collections Managers across the US, Canada, Bogota, and Manila.

Responsibilities

Strategic Credit & Collections Transformation

• Architect and drive the enterprise-wide evolution of credit and collections, transitioning from reactive transactional processing to a predictive, intelligence-led operating model.
• Continuously evaluate, test, and integrate emerging AI capabilities, longitudinal behavioral analytics, and predictive decision-intelligence tools to maintain a forward-looking strategy.
• Establish dynamic account segmentation frameworks using multi-variable AI-driven portfolio scoring to categorize accounts by risk, payment trajectory, and influenceability.
• Design and deploy automated collection playbooks and Oracle system workflows to optimize collector capacity and target intervention where it creates maximum financial value.
• Align credit risk evaluation with commercial objectives to enable sustainable revenue growth while mitigating bad debt exposure.

Working Capital Optimization & Performance

• Use predictive analytics and automated workflows to accelerate cash velocity, driving measurable DSO reduction and BDE gains.
• Set performance targets and maintain oversight over portfolio health, past-due metrics, and bad debt exposure across customer segments.

Cross-Functional Escalations & Alignment

• Establish an overarching credit framework and dedicated credit function to govern policy and align collection strategies with Sales and Operations.
• Develop and execute a service suspension framework with full buy-in and alignment across Sales, Operations, and GBS/Finance leadership.

Requirements

• 8+ years of progressive experience in Credit & Collections, Finance Operations, or Revenue Management, including leadership of managers and distributed global teams.
• Proven expertise in risk segmentation, predictive analytics, AI-driven portfolio scoring, dynamic collection playbooks, and automated workflows.
• Deep experience leveraging Oracle ERP for collections strategy development, workflow configuration, and system-driven optimization.
• Strong track record of driving working capital gains, DSO reduction, and bad debt minimization.
• Excellent cross-functional communication and stakeholder management capabilities across GBS, Finance, and Sales leadership.
• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

Compensation & Benefits

• Category: Finance

Location

• United States

Travel

• Up to 20%

Reporting Line

• Reports to: SR Director NA Delivery, Customer Excellence

Job Level

• Senior Manager — Provides leadership and direction through managers and individual contributors
• Accountable for the financial and operating performance of a significant portion of the Customer Excellence sub-function across North America.