Sr. Manager, Revenue Operations (Success)

Overview

• Work model: Fully Remote
• Role: Sr. Manager, Revenue Operations (Success)

This role supports an organization that provides a cloud-based, all-in-one white-label marketing and sales platform used by over 2 million businesses worldwide. The platform operates at significant daily scale, supporting billions of API hits and message events, with global data management across a remote-first team.

Responsibilities

• Serve as a strategic advisor and embedded partner to Customer Success and Implementation leadership.
• Lead operational and analytical planning, including annual and quarterly business planning.
• Develop and maintain forecasting frameworks for customer health, adoption milestones, churn risk, and revenue potential.
• Monitor performance against plans, identify deviations, diagnose causes, and provide actionable recommendations.
• Conduct regular business reviews, owning the strategic narrative and driving follow-up actions.
• Build financial models and business cases to support organizational investments.
• Challenge assumptions by validating decisions with rigorous data analysis.
• Manage operational metrics and KPI frameworks for Implementation, linking activities to customer outcomes.
• Oversee the customer support platform relationship, identifying and resolving operational friction.
• Ensure data integrity, workflow efficiency, and completeness of reporting systems.
• Represent operational needs in tooling and platform investment discussions.
• Develop and enforce process standards and documentation to support operational consistency.
• Establish foundational operations, reporting infrastructure, and KPI frameworks for the Customer Success organization.

Requirements

• Experience in strategic operational leadership within Customer Success or Revenue Operations.
• Strong ability to design and implement KPI frameworks and operational processes.
• Proven skills in data-driven analysis, forecasting, and performance monitoring.
• Ability to translate unstructured challenges into scalable, executable frameworks.
• Experience working with cross-functional teams and executive leadership.
• Familiarity with customer support platforms and operational tooling.

Compensation & Benefits

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity

The employer is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.