UKG Payroll Specialist

Overview

This role involves joining the organization’s HCM Managed Services team as a Payroll Specialist. You will be responsible for the accurate processing and reconciliation of payroll for UKG Pro clients within the Managed Services Team. You will provide timely and accurate financial information while supporting day-to-day payroll operations in a fast-moving, ever-changing environment.

Responsibilities

• Responsible for timely and accurate processing, audit, and related processes for clients, including special projects and quarter and year-end audits; perform basic analysis and research related to payroll processing
• Assist the Team Lead and Manager in reconciling all inputs and outputs of payroll processing, ensuring all requirements are met
• Build relationships of trust, respect, and partnership with client contacts by providing exceptional client service
• Identify areas of client dissatisfaction and escalate to the Team Lead and/or Payroll Manager
• Maintain high-level awareness of client Service Level Agreements (SLAs) and execute to meet their requirements
• Develop and maintain awareness of SOC 1 controls and ensure compliance at each task performed
• Handle the setup and execution of new payroll cycles, including any manual HR or Pay Data Entry
• Perform pre-calculation audits by running and analyzing reports and making necessary corrections based on findings
• Run variance reports and review the accuracy of payroll data along with individual transactions input
• Perform payroll balancing by running reports, investigating variances, and determining action to take on variances
• Process prior period adjustments, including manual checks, stop payments, and reversals
• Assist clients in preparation for quarter/year-end processing
• Assist clients with their annual enrollment, including testing and performing applicable end-dating activities

Requirements

• Experience working with automated multi-corporation, multi-state payroll processing, with in-depth knowledge of payroll tax and accounting principles plus wage and hour laws
• Experience working with UKG
• Strong verbal and written client services skills
• Strong organizational skills with attention to detail and ability to manage deadlines
• Proficient in using PC and MS Office applications, especially Word and Excel
• Highly motivated and team oriented, with the ability to collaborate and work effectively within cross-functional teams
• Human Resource and Payroll Experience with a Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP) and/or Senior Professional in Human Resources (SPHR) preferred
• Associate's Degree in Business Administration or Accounting (or equivalent in education and experience)

Compensation & Benefits

• Full-time, virtual employment opportunities across the US and Canada

Location

• Remote work; opportunities available across the US and Canada