UKG Payroll Specialist

Overview

This role involves joining the organization’s HCM Managed Services team as a Payroll Specialist. The position is responsible for accurate processing and reconciliation of UKG Pro client payroll within the Managed Services Team, providing timely and accurate financial information through day-to-day payroll operations. The role requires experience with multi-state payroll processing, the ability to multi-task across multiple services as needed, and the ability to deliver exceptional service in a challenging and changing environment.

Responsibilities

• Responsible for timely and accurate processing, audits, and related payroll processes for clients, including special projects and quarter and year-end audits; performs basic analysis and research related to payroll processing
• Assist the Team Lead and Manager in reconciling all payroll processing inputs and outputs and ensuring requirements are met
• Build relationships of trust, respect, and partnership with client contacts by providing exceptional client service
• Identify areas of client dissatisfaction and escalate to the Team Lead and/or Payroll Manager
• Maintain awareness of client Service Level Agreements (SLAs) and execute to meet their requirements
• Develop and maintain awareness of SOC 1 controls and ensure compliance for each task performed
• Handle setup and execution of new payroll cycles, including any manual HR or Pay Data Entry
• Perform pre-calculation audits by running and analyzing reports and making necessary corrections based on findings
• Run variance reports and review the accuracy of payroll data along with individual transaction input
• Perform payroll balancing by running reports, investigating variances, and determining the action to take on variances
• Process prior period adjustments, including manual checks, stop payments, and reversals
• Assist clients in preparation for quarter/year-end processing
• Assist clients with annual enrollment, including testing and performing applicable end-dating activities

Requirements

• Experience working with automated multi-corporation, multi-state payroll processing with in-depth knowledge of payroll tax and accounting principles plus wage and hour laws
• Experience working with UKG
• Strong verbal and written client services skills
• Strong organizational skills and attention to detail with the ability to manage deadlines
• Proficient in PC use and MS Office applications, especially Word and Excel
• Highly motivated, team oriented, and able to collaborate effectively within cross-functional teams
• Human Resource and Payroll experience with a Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP) and/or Senior Professional in Human Resources (SPHR) preferred
• Associate's Degree in Business Administration or Accounting (or equivalent in education and experience)

Compensation & Benefits

• Virtual full-time employment opportunities across the US and Canada

Location

Remote work (virtual). Opportunities across the US and Canada.