Account Resolution Analyst
Overview
This position supports student account resolution by reviewing accounts with large or lingering balances, identifying underlying issues, and taking the needed actions to resolve outstanding amounts. The analyst also monitors trends to identify patterns or process improvements.
Responsibilities
- Research student accounts using Colleague and Salesforce to determine payment method and the cause of overdue balances
- Communicate with students and/or other departments to resolve identified issues and receive payment
- Observe and report patterns or process gaps; assist in creating and evaluating reports to address these issues
- Track dollars received, remaining balances, and additional steps needed for monthly reporting
- Update student account records to support effective communication with the team regarding current status and actions taken
Qualifications
Education
- Associate's degree or the equivalent
Experience
- 3 years of experience in a related field
Required Skills
- Knowledge of Microsoft Office applications
- Resourceful problem-solving and analytical thinking
- High degree of accuracy
Preferred Qualifications
- (No additional preferred qualifications listed)
Compensation & Benefits
- (Not specified in the provided job description)
Location
- Online/Remote
Religious Commitment & Compliance Notice
All employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.
As a religious educational institution operating under the auspices of The Wesleyan Church, the organization is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).
The job description reflects the general nature and level of work performed and is not exhaustive. Employees may be required to follow other job-related instructions and perform additional job-related duties requested by their supervisor in compliance with Federal and State laws.