Accounts Receivable Specialist

Overview

This Accounts Receivables Specialist role ensures customers’ payments are collected in a timely manner for contracts, inspections, and service work for assigned branch locations.

Responsibilities

• Perform collection efforts on specific branch locations, as assigned.
• Document communication and collection efforts within the ERP/CRM and internal business systems.
• Achieve set benchmarks or productivity goals, as assigned and communicated.
• Contact customers by phone and email regarding invoices and services provided.
• Collect necessary paperwork to resolve remittance differences.
• Complete timely documentation of collection efforts.
• Prepare for and attend all scheduled collection meetings.
• Work with billing staff to resolve identified billing concerns.
• Provide cash application backup for multiple deposits received.
• As time permits, support special projects for departmental success.
• Perform other duties as assigned.

Requirements

Education, Training, and Certifications

• Associate’s and/or bachelor’s degree in Business, Finance or similar; preferred.

Experience, Knowledge, and Skills

• 2 years relevant work experience in the construction industry or accounts receivable.
• 2 years collections experience.
• 2 years customer service experience.
• 2 years of professional computer skills.
• 2 years ERP/CRM systems; preferred.

Communication Skills

• Ability to effectively read, write, and communicate in English with employees and customers.
• Strong interpersonal, written, and oral communication skills.
• Ability to express empathy.

Systems and Software Skills

• Ability to operate a computer and use Microsoft Office (required).

Other Qualifications

• Valid driver’s license with an acceptable driving record required.
• Must comply with the organization’s Drug and Alcohol policy and background screening requirements, which may also include customer-specific requirements based on contractual agreement.

Physical & Work Environment Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements

• Ability to sit for long periods.
• Occasional bending, kneeling, balancing, lifting <20lb, walking, standing, ascending/descending stairs, driving, twisting, and reaching above and below shoulders.
• Frequent driving and walking for periods.

Work Environment

• Work indoors in an office setting, working alone and with others.
• Occasional work outside with exposure to hot/cold temperatures, dust, fumes, chemicals, electrical hazards, and noise.
• Must occasionally wear appropriate personal protective equipment, as required by company safety policies while visiting locations.

Compensation & Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Equal Opportunity

The employer is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law, and other protected categories as applicable.