Accounts Receivable Specialist

Overview

An established language technology company is seeking an experienced Accounts Receivable Specialist to join their Finance team. This role is essential in managing financial transactions, maintaining customer account accuracy, and facilitating communication between customers and internal teams.

Responsibilities

• Serve as the primary contact for customers regarding account balances, invoices, and payment inquiries
• Provide outstanding customer service and resolve billing or payment-related issues
• Monitor customer accounts to identify overdue payments and follow up to ensure timely collections
• Initiate collection efforts including sending reminders, making collection calls, and coordinating with internal teams to resolve discrepancies
• Maintain accurate records of collection activities and update customer accounts accordingly
• Collaborate with sales and customer onboarding teams to accurately set up new customer accounts
• Verify and update customer information as needed
• Ensure all necessary documentation and contracts are completed and properly filed
• Perform monthly reconciliation of customer accounts to ensure accuracy and completeness
• Identify and resolve discrepancies or outstanding issues related to account balances or payments
• Prepare and distribute account statements and reports to customers as required

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent professional experience
• Minimum of 3 years of accounting or accounts receivable experience in a fast-paced business environment
• Strong proficiency in Excel, including advanced formulas and account reconciliation
• Excellent written and verbal communication skills with demonstrated customer service experience
• Experience engaging directly with customers and providing excellent service
• High attention to detail and strong analytical skills
• Experience working with ERP systems; NetSuite experience is a plus
• Strong integrity and ethics
• Motivated, energetic self-starter capable of working with minimal supervision
• Excellent time management, organizational, and teamwork skills

Preferred Qualifications

• Experience managing collections efforts, including payment follow-ups and resolving billing discrepancies
• Proven ability to manage customer account reconciliations and maintain accurate financial records
• Experience collaborating cross-functionally with sales, onboarding, or customer success/account management teams

Compensation & Benefits

• Competitive compensation package
• Robust benefits offerings including a 401(k) plan with company match
• Flexible paid time off
• Hybrid/remote working arrangements

Location

Headquartered in Austin, TX with global hybrid teams distributed across multiple offices.

Additional Information

• This employer is an equal opportunity organization and values diversity.
• No agencies or C2C candidates will be considered.
• No relocation or sponsorship is offered for this position.