Bilingual Credit Analyst - Nevada

Overview

This position offers remote work with occasional planned travel to an office location.

The organization is a financial services company that accepts assignment of contracts from auto dealers. Contracts are sent to the enrolled Dealer Service Center (DSC) by auto dealers.

In this role, you’ll serve as a Credit Analyst in the DSC, helping resolve open requirements on dealership customer applications and other items dealerships need assistance with—while delivering superior customer service.

Responsibilities

• Spend the majority of your time handling phone calls from stakeholders via the phone system.
• Review, validate, and verify information through document review, internet searches, and phone calls to quickly fund compliant deals.
• Provide high-level customer service to maintain relationships with stakeholders.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer’s pipeline open by managing license, title, audit, and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.
• Perform other duties as assigned.
• Meet attendance requirements as required by the department.

Requirements

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Remain compliant with company policies, processes, and legal requirements.
• Work Saturday shifts with an offsetting flex day during the regular work week (non-peak season).
• Work mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month).
• Maintain a high-speed internet connection with a minimum of 15mbps download speed.

Preferred Qualifications

• Bachelor’s degree.
• Experience interpreting existing rules/guidelines and applying them to make decisions.
• Experience reviewing contracts/legal documents with strong attention to detail.
• Customer service experience in a call center environment.
• Experience interacting with auto dealers in a current or past role.

Training & Schedule Requirements

• Training: Time off is not permitted during the training period.
  • Monday–Friday 7:00 AM–4:00 PM PST
  • Six weeks of virtual training begins on Monday, January 4, 2027.
  • Mandatory travel to Southfield, Michigan headquarters: February 8–11, 2027 (travel expenses covered).
• Schedule: 8-hour shift between:
  • Monday–Friday 6:00 AM–9:00 PM PST
  • Saturday 6:00 AM–6:00 PM PST
  • Minimum of two Saturdays per month with one day off during the week
  • Mandatory six days a week during peak season (end of February through the end of April)

Compensation & Benefits

• Targeted compensation: $24.25–$27.93/hour based on experience
• Targeted bonus: Uncapped monthly bonus potential based on individual performance, with a target of 25% of base wages earned during the month
• Benefits package includes:
  • 401(K) match
  • Adoption assistance
  • Parental leave
  • Tuition reimbursement
  • Comprehensive medical/dental/vision
  • Additional nonstandard benefits

Location

• Work from home.
• Occasional planned travel to an office location may be required, including mandatory travel to Southfield, Michigan headquarters during training (February 8–11, 2027).