Billing Coordinator

Overview

The Billing Coordinator is responsible for executing and supporting the end-to-end group medical premium billing cycle for assigned clients. This includes maintaining account setup and rate accuracy, cross-referencing member eligibility, processing monthly billing files, generating invoices, and validating billing outputs within QicLink and other supporting technical systems to ensure completeness and accuracy prior to release.

This role partners closely with Billing, Eligibility, AP, AR, and Client Services teams to resolve premium billing discrepancies, implement account changes, and ensure billing aligns with quoted rates and system configurations. The Billing Coordinator also identifies issues impacting billing accuracy and escalates or resolves them to prevent recurrence.

Responsibilities

• Execute monthly premium billing processes in QicLink, including importing and validating billing files across multiple clients and lines of business with differing invoicing rules
• Generate and distribute invoices based on billing results, client requirements, and service activity
• Identify, research, and resolve billing discrepancies (missing charges, incorrect amounts, or system processing issues)
• Create and manage self-bill processes for applicable clients and services
• Review billing outputs for accuracy and completeness, including validation of rates, eligibility, and service configurations
• Set up new accounts and implement changes to existing accounts, ensuring alignment with client contracts and operational requirements
• Audit account setups and changes to confirm proper configuration and prevent downstream billing errors
• Partner with AR, AP, Eligibility, and Client Services teams to resolve billing-related questions, exceptions, and client inquiries
• Maintain tracking tools and reporting (Excel, Access, or system-based) to monitor billing activity, issues, and completion status
• Support state reporting and other client-specific reporting requirements tied to billing outputs
• Identify and analyze recurring issues, perform root cause analysis, and recommend corrective actions and process improvements
• Ensure adherence to internal controls, audit requirements, and established billing procedures
• Other duties as assigned

Requirements

• High School diploma or equivalent required
• Minimum 1–2 years of experience in group medical premium billing
• Working knowledge of group premium rates and member eligibility
• Ability to produce accurate group premium invoices in a high-volume, deadline-driven environment
• Experience supporting billing processes, invoicing, or data validation
• Strong attention to detail focused on accuracy in billing and data processing
• Ability to identify discrepancies, perform root cause analysis, and recommend corrective actions
• Strong organizational and time management skills; ability to manage multiple priorities and deadlines
• Ability to work independently in a structured, process-driven environment
• Effective communication skills using Microsoft Outlook and Teams to coordinate across internal teams and resolve issues
• Strong Microsoft Excel skills, including data validation, reconciliation, and basic analysis
• Ability to quickly learn and navigate internal systems, including QicLink and Power BI reporting tools

Preferred Qualifications

• Associate or Bachelor's coursework in Business, Accounting, or Finance
• Experience using tools such as Power Query
• Experience working with financial systems, billing platforms, or database tools

Compensation & Benefits

• Salary range: $22.00 – $23.00 hourly
• Benefits package includes (but is not limited to): Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend
• Compensation may be more than base salary as part of a Total Rewards offering

Location

• Chicago, IL
• Remote work environment

Additional Remote Work Requirement

• Internet connection obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload

Physical Demands

• Standard desk role requiring extended sitting and computer work.