Billing Manager

Overview

A growing organization is seeking a Billing Manager to join their Finance & Accounting team. This role is responsible for owning and scaling billing operations to support rapid company growth, focusing on execution, process ownership, and operational efficiency. Reporting to the VP, Controller, the Billing Manager will oversee the end-to-end billing process across subscription and usage-based revenue, ensuring billing accuracy, timeliness, and a positive customer experience. The role involves partnering with billing systems teams to improve automation and scalability.

Responsibilities

• Own the end-to-end billing process for subscription and usage-based revenue
• Ensure timely and accurate invoice generation
• Manage billing queue, prioritization, and execution
• Review and resolve complex billing scenarios such as proration, expansions, and terminations
• Make real-time decisions to maintain billing flow
• Reduce manual review dependency by standardizing workflows
• Manage the accounts receivable (AR) team supporting billing and collections
• Provide guidance, prioritization, and accountability to the team
• Collaborate with systems teams to improve automation and workflows
• Provide feedback on process gaps and inefficiencies
• Support adoption of new tools and processes
• Identify opportunities to simplify billing workflows and reduce manual effort
• Improve invoice quality and reduce customer inquiries
• Track and report key billing metrics including efficiency, cycle time, and accuracy

Requirements

• Minimum 6 years of experience in billing, accounts receivable, or revenue operations
• Strong understanding of subscription and/or usage-based billing
• Experience managing high-volume billing processes
• Experience managing teams or serving as a team lead, including setting priorities and driving accountability
• Ability to balance accuracy and speed in execution
• Experience working cross-functionally with Sales and Customer Success teams
• Strong organizational and decision-making skills
• Ability to operate independently in a fast-paced environment
• This is a remote, U.S.-based position
• Candidates residing in Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming are not eligible
• Must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

Compensation & Benefits

• Competitive base salary plus company-wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits including Medical, Dental, Vision, and Life Insurance fully paid for employees
• 401(k) plan with generous company match
• Rewards and incentives programs
• Opportunities for community service and giving back
• Access to a downtown office with amenities including a gym and nearby running trails (optional use)
• Ongoing career development opportunities

Location

• Remote position based in the United States
• Note: Candidates from certain states are not eligible as listed above

This role offers the opportunity to lead billing operations in a fast-growing environment, improve processes, and contribute to the organization's financial success and customer satisfaction.