Billing Representative

Overview

A healthcare organization focused on improving health outcomes through technology-enabled care delivery is seeking a Billing Representative. The organization addresses challenges in healthcare access and financial experience by connecting patients with necessary care, pharmacy benefits, and resources. Serving millions, it aims to optimize health on a broad scale.

This role supports accurate and timely collection of patient balances, directly impacting healthcare access and patient satisfaction. The position is remote within the U.S. and contributes to operational excellence within a patient-focused team.

Responsibilities

• Review and prioritize open patient accounts receivable for collections
• Handle inbound patient calls and make outbound collection outreach
• Follow up promptly and accurately on delinquent accounts
• Collaborate with onshore and offshore teams to resolve accounts within timelines
• Analyze, document, and manage key accounts and escalations
• Identify trends or issues and escalate to leadership as necessary
• Deliver excellent customer service to patients and internal stakeholders
• Ensure compliance with regulatory, payer, and company policies
• Process account receivable reviews and correction requests within turnaround times
• Process patient payments
• Support additional tasks and projects as assigned

Requirements

• High School Diploma or GED
• Minimum 18 years of age
• At least 1 year of experience in pharmacy or medical revenue cycle management, billing, or collections
• At least 1 year of experience in patient billing customer service (phone, email, etc.)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to read and interpret Explanation of Benefits (EOBs)
• Availability to work any full-time shift between 10:00 AM and 7:00 PM CST, including a one-hour lunch

Compensation & Benefits

• Hourly pay ranges from $17.98 to $32.12 based on experience and full-time employment
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution

Equal Opportunity

The employer is an equal opportunity organization committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

Remote within the United States, with required availability during specified CST hours.