Billing Specialist

Overview

This role supports residential and commercial moving operations, including call-center support, customer scheduling, logistics, sales support, and day-to-day operations. The Billing Specialist will manage invoices, payments, billing records, and account follow-up.

• Job Type: Full Time
• Work Arrangement: 100% Remote (United States)
• Salary: $51,500 - $58,000 per year

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions across moving, call-center, and logistics operations.
• Follow up on overdue or incomplete accounts according to established procedures; document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review while supporting moving, call-center, and logistics operations.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy and attention to detail.
• Comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• Pre-employment background check.
• Where applicable to the position and permitted by law, credit screening is required.

Preferred Skills & Experience

• Financial records and payment tracking
• Invoicing and customer accounts / accounts receivable
• Billing systems and payment processing
• Aging reports and reporting
• Documentation and problem solving
• Time management and data accuracy
• Customer service
• Microsoft Excel

Compensation & Benefits

• Base salary: $51,500 - $58,000 per year