Billing Specialist

Overview

This role involves billing support for travel planning and booking operations. As a Billing Specialist, you will manage invoices, payments, billing records, and account follow-up for customers.

• Location: United States — 100% Remote
• Job Type: Full Time
• Salary: $50,000 - $56,500 per year

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy, attention to detail, and comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable to this position and permitted by law, credit screening are required.

Preferred Skills and Experience

• Aging reports
• Financial records
• Time management
• Remote collaboration
• Invoicing
• Account reconciliation
• Attention to detail
• Payment processing and payment tracking
• Problem solving
• Accounts receivable
• Customer service
• Confidentiality
• Microsoft Excel
• Billing systems
• Reporting
• Billing
• Data accuracy
• Documentation
• Customer accounts