Billing Specialist

Overview

This role involves billing operations supporting group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations. You will manage invoices, payments, billing records, and account follow-up.

• Job Type: Full Time
• Work Arrangement: 100% Remote — United States
• Base Salary: $50,000 - $57,000 per year
• Experience Level: Associate

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions across group airfare and traveler operations.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy and attention to detail.
• Comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• Pre-employment background check.
• Where applicable to this position and permitted by law, credit screening is required.

Compensation & Benefits

• Base Salary: $50,000 - $57,000 per year

Location

• United States — 100% Remote