Billing Specialist

Overview

This fully remote Billing Specialist role supports moving and relocation services, including customer scheduling, packing, transportation, storage, assembly, sales support, and operations. Day-to-day responsibilities include managing invoices, payments, billing records, and account follow-up.

• Location: United States (100% Remote)
• Job Type: Full Time
• Compensation: $49,500 - $56,500 per year
• Experience Level: Associate

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions across moving, scheduling, and relocation operations.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information by following approved financial-data controls.

Requirements

• Strong numerical accuracy and attention to detail, with comfort working in spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable to this position and permitted by law, credit screening are required.

Preferred Skills and Experience

• Microsoft Excel
• Reporting
• Payment processing
• Billing
• Documentation and payment tracking
• Billing systems
• Time management
• Invoicing
• Confidentiality and financial records
• Customer service
• Problem solving
• Account reconciliation
• Remote collaboration
• Customer accounts
• Data accuracy and attention to detail
• Accounts receivable
• Aging reports

Compensation & Benefits

• Base salary: $49,500 - $56,500 per year