Billing Specialist

Overview

This full-time, entry-level or early career Billing Specialist role supports client billing and invoicing processes. The position manages the entire client billing lifecycle from onboarding through contract termination, including accounts receivables (A/R) management, payment processing, credit memos, reconciliations, payment disputes, and collections. Additional responsibilities include processing vendor bills for approval and assisting with state tax law compliance. The role requires tracking payments, running reports, and performing light record keeping and data entry.

This is a client-facing position focused on collections, invoicing, and accounts payable, involving frequent communication with clients via phone, email, and video calls. The ideal candidate has prior billing and collections experience, strong customer service skills, basic math and Excel proficiency, and a detail-oriented approach. The role reports directly to the Senior Accountant.

Responsibilities

• Secure prompt payment while exercising sensitivity, business acumen, and good judgment
• Serve as the primary contact for client billing inquiries via phone, email, and video
• Collect overdue accounts receivable and resolve payment issues
• Initiate collections by contacting clients with past due balances according to schedule
• Respond to all emails in the shared accounting inbox within 24 hours
• Answer inbound accounting calls and return voicemails by the end of the workday
• Collaborate with Customer Success/Support teams to resolve client payment disputes
• Ensure accuracy and integrity of all incoming bills and outgoing invoices
• Verify invoices are on autopay or assigned to the correct collection email plan
• Manage disputed invoices following established processes
• Email renewal information to renewing clients
• Book and apply credits as directed by Customer Success/Support
• Enter vendor bills into accounts payable software
• Set up billing correctly for new clients
• Navigate various software platforms efficiently to complete tasks

Required Skills

• Excellent customer service skills, preferably in a financial context
• Ability to de-escalate client issues and resolve them considering company and client impact
• Proficiency with Microsoft Excel, Gmail, Google Drive, and Google Sheets
• Aptitude for basic math
• Strong analytical, problem-solving, and organizational skills
• Versatile, dependable, and flexible team player
• Effective communication across organizational levels and departments
• Ability to work in a fast-paced environment, stay organized under pressure, juggle priorities, and meet deadlines
• Quick learner of tasks and systems
• Willingness to assist with procedure and process development

Preferred Skills

• Advanced accounting knowledge
• Experience with Sage Intacct

Qualifications

• Minimum 1 year experience in a Billing Specialist role preferred
• High school diploma or equivalent
• High-speed internet connection and dedicated workspace for remote work
• Legal authorization to work in the United States

Position Details

• Base Salary: $20-$25 per hour
• Employment Type: Full-time, Non-exempt (eligible for overtime)
• Schedule: Monday-Friday, 32-40 hours per week, start time between 7am-9am MST
• Training requires matching manager’s schedule of 8am-5pm MST for the first four weeks
• No nights or weekends required; optional overtime may be available
• Flexible scheduling available with manager approval
• Optional lunch break (0-60 minutes) per employee preference
• Work Location: Remote, Hybrid, or in-office in Lehi, UT based on employee preference
• Preference for local candidates able to attend office 2x per week during training (first two months) and 1x per week thereafter; fully remote option available
• Occasional local or national travel may be required (less than 5%)
• Physical Requirements: Prolonged sitting at desk (90%), walking (10%), ability to lift up to 30 lbs, and use typical office equipment

Benefits

• Employer-contributed Medical, Vision, Life, and AD+D insurance plans
• Voluntary Dental, Critical Illness, Accident, and Pet insurance plans
• Unlimited Paid Time Off plus 9 paid holidays
• Remote-first work environment with flexible schedules and early out Fridays
• 401(k) plan with 50% company match up to 6%
• Employee Assistance Program offering free mental health services, financial/legal consultations, and more
• Tuition Reimbursement Program up to $1,800 annually
• Executive Mentorship and Leadership Training Programs
• Ongoing personalized coaching and career development
• Casual dress code and engaging work environment