Billing Specialist

Overview

This position is for a Billing Specialist. You will manage invoices, payments, billing records, and account follow-up that support group airfare, reservations, ticketing, schedule changes, traveler support, and group travel operations.

• Location: United States — 100% Remote
• Job Type: Full Time
• Salary: $50,500 - $57,000 per year

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy, attention to detail, and comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable to this position and permitted by law, credit screening are required.

Desired Skills and Experience

• Aging reports
• Payment processing
• Documentation
• Customer service
• Confidentiality
• Reporting
• Microsoft Excel
• Accounts receivable
• Account reconciliation
• Payment tracking
• Time management
• Remote collaboration
• Data accuracy
• Financial records
• Billing systems
• Invoicing
• Customer accounts
• Problem solving
• Attention to detail

Compensation & Benefits

• Salary: $50,500 - $57,000 per year