Billing Specialist

Overview

This role involves managing invoices, payments, billing records, and account follow-up in support of travel planning, reservations, hospitality support, itinerary coordination, and traveler service.

• Location: New York, New York — 100% Remote
• Job Type: Full Time
• Compensation: $49,000 - $55,500 per year

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy, attention to detail, and comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable to this position and permitted by law, credit screening are required.

Preferred Skills and Experience

• Attention to Detail
• Financial Records
• Time Management
• Aging Reports
• Invoicing
• Remote Collaboration
• Payment Processing
• Accounts Receivable
• Microsoft Excel
• Account Reconciliation
• Reporting
• Payment Tracking
• Confidentiality
• Problem Solving
• Customer Accounts
• Customer Service
• Data Accuracy
• Billing Systems
• Billing
• Documentation