Billing Specialist

Overview

This role involves managing customer billing processes, including invoicing, payments, billing records, and account follow-up. The position supports travel booking, customer support, software-enabled operations, data, digital products, and technical services.

• Job Title: Billing Specialist
• Location: Charlotte, North Carolina — 100% Remote
• Job Type: Full Time
• Compensation: $50,500 - $57,000 per year

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy, attention to detail, and comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable to this position and permitted by law, credit screening are required.

Desired Skills and Experience

• Attention to Detail
• Problem Solving
• Account Reconciliation
• Reporting
• Time Management
• Confidentiality
• Customer Service
• Financial Records
• Accounts Receivable
• Remote Collaboration
• Billing Systems
• Payment Tracking
• Invoicing
• Documentation
• Data Accuracy
• Microsoft Excel
• Payment Processing
• Aging Reports
• Customer Accounts

Compensation & Benefits

• Salary: $50,500 - $57,000 per year