Billing Specialist

Overview

This role involves billing support for vacation planning and travel reservations. As a Billing Specialist, you’ll manage invoices, payments, billing records, and account follow-up while supporting customer and traveler service.

• Job Type: Full Time
• Work Arrangement: 100% Remote — United States
• Compensation: $50,000 - $56,500 per year
• Experience Level: Associate

Responsibilities

• Generate and review customer invoices using approved billing information, rates, and supporting documentation.
• Apply payments, maintain billing records, and reconcile account activity against invoices and approved adjustments.
• Investigate billing discrepancies, duplicate charges, missing documentation, and customer questions related to vacation bookings and traveler service.
• Follow up on overdue or incomplete accounts according to established procedures and document each action.
• Prepare recurring billing, aging, payment, and exception reports for management review.
• Protect customer payment and account information and follow approved financial-data controls.

Requirements

• Strong numerical accuracy and attention to detail.
• Comfort with spreadsheets and billing systems.
• Ability to reconcile records, identify discrepancies, and maintain supporting documentation.
• Professional communication when following up with customers or internal teams.
• High discretion when handling payment and account information.
• Ability to manage recurring billing deadlines and multiple account issues.
• A pre-employment background check and, where applicable and permitted by law, credit screening are required.

Preferred Skills & Experience

Remote collaboration, financial records, Microsoft Excel, reporting, customer service, account reconciliation, data accuracy, accounts receivable, invoicing/documentation, time management, confidentiality, billing systems, payment processing, aging reports, and problem solving.