Client Onboarding Specialist

Overview

This role supports seamless client onboarding and asset transfer operations from start to finish. You will establish new client accounts, facilitate the movement of assets, and serve as a primary point of contact to ensure timely, high-touch service.

Responsibilities

• Work directly with investment clients and Financial Advisors to establish new client accounts and facilitate asset transfers using proprietary and third-party technology solutions.
• Serve as the primary point of contact for new clients consolidating outside accounts to the organization, providing high-touch service throughout onboarding and transfer.
• Manage cash and asset movement activities, including Automated Customer Account Transfer Service (ACATS), wire transfers, and ACH transfers.
• Facilitate three-way calls with outside financial institutions; provide rollover instructions; and assist with required account-opening and transfer documentation.
• Follow up with clients by phone, email, and text regarding outstanding documentation or information needed to complete account opening and asset transfers.
• Partner with Financial Advisors and the Investment Committee to support appropriate implementation of client portfolios.
• Explain complex money-movement and asset-transfer processes clearly and professionally to clients by phone and email.
• Escalate time-sensitive client and operational issues to management and the Sales organization as appropriate.
• Liaise with broker-dealer custodians and portfolio management providers regarding client operational matters.
• Coordinate with management to update procedures and improve operational efficiency, accuracy, and completeness.
• Perform daily reviews of outstanding work to support timely processing and a positive client experience.
• Assist with monthly and quarterly reporting, departmental projects, and additional ad hoc operational processes.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience in financial services operations.
• Current knowledge of investment products and financial services.
• Experience supporting investment advisory client service activities, including ACATS and IRA distributions.
• Experience with web-based investment service delivery and comfort operating in a paperless, branchless, cloud-based service environment.
• Strong operational, organizational, and follow-up skills with the ability to manage complex and time-sensitive operational work.
• Knowledge of policies and procedures associated with regulatory requirements.
• Strong written and verbal communication skills, including the ability to explain complex operational processes clearly to clients.
• Strong critical-thinking, judgment, and problem-solving skills.
• Proactive approach to identifying client needs, taking ownership of issues, and driving timely resolution.
• Ability to apply a logical, systematic, and sequential approach to problem solving.

Preferred Qualifications

• Experience with asset transfers, rollovers, retirement accounts, and investment advisory operations.
• Experience delivering high-touch client service through remote and digital channels.
• Ability to thrive in a fast-paced environment while managing multiple client onboarding activities and changing priorities.

Compensation & Benefits

• Base Salary Range: $50,300.00 - $69,125.00
• Non-sales positions may participate in a bonus program.
• Sales positions are eligible for sales incentives, and in some instances a bonus plan, where total compensation may exceed base salary depending on individual performance.
• Actual compensation offered may vary based on geographic location, work experience, education, licensure requirements, and/or skill level.

Benefits include:

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment (option to wear jeans)
• Generous paid time off upon hire, including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs, including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) open to all

Location

Remote (remote and hybrid requirements apply).

Remote/hybrid equipment and internet requirements:

• Reliable high-speed internet with a wired connection and a place in your home to work with limited disruption.
• Reliable connectivity from an internet service provider that is fiber, cable or DSL.
• Other necessary computer equipment will be provided.
• May be required to work in the office if home work environment and required internet connection are not adequate.

Additional Information

• Applicants must be authorized to work for any employer in the U.S. The employer is unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
• Equal opportunity employer; drug-free workplace.
• Job Posting End Date: 10-21-2026 (12:01 am)