Overview
This full-time role is responsible for end-to-end management of global investigator payments for assigned studies, including setup, deployment, management, and closeout of the study payments solution.
Responsibilities
- Manage global investigator payments end-to-end for assigned studies
- Collect information from teams, systems, and tools as needed on a timely and proactive basis
- Understand global contract terms, budgets, and payment schedules to ensure payments align with the Clinical Trial Agreement
- Analyze and present data as required for various stakeholders
- Serve as a liaison between investigative sites, clinical research teams, and other functional leaders
- Perform payment reconciliations at mandated intervals
- Complete analysis of budgeted versus actual spend for assigned projects and other reporting needs as required; review findings with the project team
- Develop and provide budgetary forecasts for project teams related to investigator payments
- Develop and distribute consolidated monthly payment reports detailing the status of paid and unpaid sites for assigned studies
- Participate in client and project team meetings
- Prepare for, participate in, and follow up on audits and inspections
- Complete all required and applicable training
- Act as the point of contact for investigator-related queries on assigned studies
- Identify trends in underpayments and overpayments
- Evaluate underpayment/overpayment trends and work toward resolution and improvement of revenue cycle processes
- Collaborate with financial and clinical departments
- Research and identify payment discrepancies from various sources
- Provide a high level of customer service to internal customers and external sites and sponsors
Requirements
- Excellent written and verbal communication skills
- Ability to work independently and as a team member
- Strong interpersonal skills in a fast-paced, rapidly changing environment
- Ability to exercise independent judgment with sensitivity to decisions requiring supervisory approval
- Ability to handle multiple tasks, including rapid response in generating new documents, forms, and tools
- Strong organizational skills, including the ability to develop naming conventions and filing architecture
- Advanced skills in Microsoft Office applications, including Microsoft Word, Access, Excel, PowerPoint, and Publisher
- Knowledge and understanding of International Council for Harmonisation (ICH), Good Clinical Practice (GCP), and Food and Drug Administration (FDA) or European Union (EU) directive regulations, as applicable, as well as local regulatory requirements
- Excellent spoken and written English skills, as well as fluency in the language of the country of location
- Energetic, diligent, and customer-oriented
Your Experience
- At least two years of experience with a Contract Research Organization (CRO) or pharmaceutical company in a relevant role involving qualitative data entry, data validation in finance, project management, or contracts is preferred
- Four-year college curriculum or university degree, OR
- Two-year college curriculum and one or more years of experience in office administration or a similar position, OR
- Skill sets and proven performance equivalent to the above
- Advanced English proficiency; additional language preferred (Japanese, Mandarin, Turkish)
Compensation & Benefits
Not specified.
Location
Not specified.