Collections Administrator

Overview

This position is responsible for managing the collections process, ensuring timely resolution of outstanding payments, and maintaining accurate customer account information. The role includes administrative collections tasks such as processing returned mail, updating customer information, and escalating overdue accounts to third-party collection agencies.

The position is available as a US Remote role with occasional on-site visits as needed based on the role.

Qualified candidates must be legally authorized to be employed in the United States. The employer does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this position.

Responsibilities

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with proper documentation in accordance of SOX guidelines to ensure accurate tracking of account statuses.
• Review overdue accounts flagged for escalation to third-party collection agencies to ensure adherence to credit policy.
• Prepare legal letters (notice of default) to customers prior to escalation to a collection agency.
• Examine customer records to ensure non-payment status before account escalation.
• Upload account records into a third-party agency portal for placement.
• Review customer accounts on a case-by-case basis to ensure projects have been completed and paid for before signing lien waivers in accordance with company policies.
• Communicate status of lien requests to subcontractors, vendors, and stakeholders.
• Provide Notary Public services as needed.
• Collaborate with internal departments (customer service, sales, credit, cash application, logistics) to resolve deduction issues and improve collection processes.
• Communicate effectively with internal and external customers to resolve disputes and facilitate payments.
• Support management with reporting, engagement activities, and project management related to collections.
• Work independently in a remote environment while achieving performance goals.

Requirements

• 1–3 years’ experience in collections, credit adjustments, dispute management, or related fields in a manufacturing or distribution environment with heavy transactional volume beneficial but not required.
• Proficiency in spreadsheets, particularly Excel.
• Strong organizational and time management skills.
• Excellent communication abilities.
• Detail-oriented and organized to handle a high-volume workload.
• Self-starter who takes initiative and ownership of assigned duties.

Preferred Qualifications

• Proficiency in Spanish or French.
• Bachelor’s degree in accounting, business, or a related field (beneficial but not required).

Compensation & Benefits

• Expected base salary range: $46,500 to $62,000 (actual compensation based on experience and other factors permitted by law).
• Health, dental, and vision insurance coverage.
• Competitive Paid Time Off.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts.
• Flexible Spending Accounts.
• Disability Insurance (Short-Term and Long-Term) paid by the employer.
• Life Insurance (term life coverage with the option to purchase supplemental coverage).
• Tuition Reimbursement.
• Voluntary Wellness Program with monetary rewards.
• Employee discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage strengths through CliftonStrengths assessment & coaching.

Location

• US Remote
• 40-hour work week with potential for overtime.
• No travel required.
• The remote schedule is subject to change as needed at the employer’s discretion.