Overview
An international law firm with offices across the United States, Europe, MENA, and Asia is seeking a Collections Specialist to manage accounts receivable processes and ensure timely collection of outstanding client balances. The role involves proactive client outreach, documentation of collections activity, and regular reporting on aged receivables. The Collections Specialist will collaborate closely with billing teams and attorneys to align collection strategies and execution.
Responsibilities
- Monitor and analyze accounts receivable balances, aging, and collections performance; provide regular, actionable updates to management.
- Proactively engage clients via phone and email to resolve outstanding balances with clear and professional communication.
- Partner with attorneys, secretaries, and client account representatives to resolve aging balances and address client inquiries.
- Prepare standard and ad hoc reports using Excel, Elite 3E, ARCs, and other internal tools.
- Investigate and resolve unapplied and unallocated cash to ensure timely and accurate posting of receipts.
- Identify and escalate disputed, high-risk, complex, or sensitive balances with recommended next steps and resolution strategies.
- Maintain accurate and complete records of all collections activity in ARCs according to firm policies.
- Collaborate with billing and ebilling teams and attorneys to resolve billing and collections issues, including compliance with outside counsel guidelines.
- Support year-end collections efforts, including participation in inventory review meetings and accelerated collection initiatives.
- Assist with cash application and other core finance functions as needed.
- Contribute to special projects and process improvement initiatives as assigned.
Requirements
- Bachelor's degree in accounting or related field, or equivalent training and experience.
- Minimum of three (3) years of experience in billing, collections, or credit control, preferably within a professional service or legal environment.
- Working knowledge of Elite 3E or comparable accounting systems; ability to instruct others in its use.
- Familiarity with major ebilling websites such as CounselLink, Tymetrix 360, and Legal Tracker; ability to research and resolve ebilling issues.
- Proficiency in Microsoft Office, especially Excel, with the ability to create accurate reports and spreadsheets.
- Strong organizational skills with the ability to prioritize a heavy workload in a dynamic environment to meet deadlines.
- Ability to analyze account information, identify discrepancies, and escalate complex matters appropriately.
- Knowledge of standard accounting and finance principles to track, organize, analyze, reconcile, and report financial data accurately.
- Excellent oral and written communication skills at all levels.
- Ability to provide quality client service regarding complex financial matters, requiring creativity, patience, and discretion.
- Exceptional attention to detail and ability to manage competing priorities and deadlines.
Preferred Qualifications
- Experience with Elite 3E and Minisoft ARCs is preferred but not required.
Compensation & Benefits
- Salary ranges vary by location:
- Most offices: $80,000 - $99,000 (based or within 50 miles of most offices, excluding New York and San Francisco)
- New York and San Francisco offices: $80,000 - $108,000 (based or within 50 miles)
- Remote (not within 50 miles of any office): $80,000 - $94,000
- Additional discretionary bonus may be available.
- Compensation is based on location, market data, skills, experience, degrees, certifications, and other factors.
- Comprehensive benefits package including healthcare, vision, dental, retirement plans, all-purpose leave, backup childcare, wellness programs, cultural events, and social activities.
Location
- Positions are available based or within 50 miles of various offices in the United States, including New York and San Francisco, as well as remote options.
Additional Information
- The employer is committed to fair and equitable compensation practices in accordance with applicable laws.
- The organization participates in the E-Verify program.
- Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
- Equal Opportunity Employer (m/f/d/v).