Collections Specialist - Area

Overview

With general direction and within established guidelines and approval limits, this Collections Specialist role performs a variety of collections functions and related activities for an assigned portfolio of customer accounts.

Responsibilities

• Follow standard operating procedures to contact customers by phone, fax, email, or standard letter to bring accounts to a current status.
• Complete system-assigned tasks within designated timeframes.
• Reconcile and apply customer payments posted on customer accounts.
• Monitor delinquent account status using the collector dashboard, ensuring high-priority tasks are completed.
• Research customer inquiries related to billing concerns and misapplied payments; escalate more complex issues through the appropriate channels.
• Identify issues and problem accounts impacting the portfolio and communicate systemic or recurring items to help prevent further delinquency.
• Process payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
• Engage management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
• Accurately and concisely document actions taken on assigned accounts using the required system applications.
• Respond timely to requests and questions from other departments, including Sales, Customer Service, Billing, and Controllership.
• Initiate or process write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
• Perform other job-related duties as assigned or apparent.

Requirements

• 2 years of collections or relevant experience required.

Preferred Qualifications

• High school diploma or GED.
• Thorough knowledge and understanding of collections transactions and processes.

Compensation & Benefits

• Pay range: $18.90 to $26.02* (actual range depends on the locality in which you are hired; reflects the minimum wage in multiple jurisdictions).
• Eligible employees may elect to participate in:
  • Comprehensive medical benefits coverage, dental plans, and vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability
  • Life insurance and accidental death & dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • 401(k) plan with a generous company match
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time Off (PTO)

Location

Location information not provided in the job description.

Equal Opportunity

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.