Collections Specialist

Overview

A growing company providing an all-inclusive commercial ice machine subscription service nationwide is seeking a Collection Specialist. This role supports various industries including restaurants, bars, hospitals, and hotels by managing accounts receivable and ensuring timely payment collections. The organization values professional development and employee satisfaction.

Responsibilities

• Maintain and update the billing system
• Generate and send invoices and credit memos to customers
• Follow up on, collect, and allocate payments
• Perform billing, collection, and reporting activities within deadlines
• Conduct account reconciliations
• Monitor customer accounts for non-payments, delayed payments, and irregularities
• Research and resolve payment discrepancies
• Generate aging analysis and review accounts receivable aging for compliance
• Maintain customer accounts receivable files and records
• Process receipts, cash, credit card payments, and prepare bank deposits
• Investigate and resolve customer billing queries
• Process account adjustments
• Develop recovery systems and initiate collection efforts
• Communicate with customers via phone, email, mail, or in person
• Collect data and prepare monthly metrics
• Participate in bi-weekly meetings with branch managers
• Evaluate customer base and communicate results to branch managers

Requirements

• High school diploma or GED required; college coursework or degree preferred
• Bilingual in Spanish preferred
• Minimum 2 years of relevant work experience
• Knowledge of general accounting principles, bookkeeping procedures, and accounts receivable
• Proficient in Microsoft Office, especially Excel
• Demonstrated ability to work effectively with others

Preferred Skills

• Ability to work independently with minimal supervision and collaboratively as a team player
• Ability to handle uncertainty and time pressures
• Strong problem-solving skills and attention to detail
• Excellent organizational skills

Work Environment

• Primarily climate-controlled office environment with minimal safety or health hazards
• Sedentary work involving sitting, walking, occasional lifting, bending, and frequent near vision use for reading and computer work
• Extended periods of sitting and computer use requiring sufficient visual acuity

Equal Opportunity

The employer is an Equal Opportunity Employer and does not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy and related conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable laws.