Overview
A global leader in the foodservice industry is seeking a detail-oriented and proactive Credit and Collections Specialist to join their finance team. This role involves reviewing, analyzing, and managing customer credit applications and accounts to ensure timely collections and minimize financial risk. The specialist will serve as a key point of contact for customer account inquiries, escalated collection issues, and credit policy enforcement, supporting healthy cash flow and compliance with audit standards.
Responsibilities
- Review, analyze, and approve or deny customer credit applications based on established policies and creditworthiness assessments.
- Manage credit hold policies by reviewing customer account statuses, payment histories, and collection activities to ensure timely resolution and minimize risk.
- Communicate effectively with Marketing Associates regarding customer accounts, payment issues, and collection strategies.
- Handle escalated collection accounts, negotiate payment arrangements, and resolve disputes to recover outstanding balances.
- Conduct regular reviews of customer files to monitor credit risk, ensure compliance with audit controls, and update account information as needed.
- Make informed recommendations on bad debt management, including write-offs and collection strategies.
- Research and resolve account disputes, rejected or returned payments, and missed invoices or payments.
- Proactively communicate with customers to reconcile payments, clarify account discrepancies, and collect overdue balances.
- Prepare accurate accounting statements and financial reports to support management decision-making and financial analysis.
Requirements
- 2-4 years of college education and/or relevant experience in credit, collections, or finance.
- Minimum of one year of credit or collections experience, or an equivalent combination of education and experience.
- Experience processing customer ACH and credit card payments.
- At least two years of experience in accounting, accounts receivable, or related fields.
- Strong verbal and written communication skills to effectively interact with customers and internal teams.
- Proficiency in Microsoft Office Suite, with solid understanding of Excel (basic to intermediate skills) and familiarity with ERP systems.
- Strong financial analysis skills and attention to detail to assess creditworthiness and manage risk.
Preferred Skills and Experience
- Credit Management
- Accounts Receivable
- Collections
- Financial Analysis
- Customer Service
- Risk Management
Compensation & Benefits
The organization offers a comprehensive benefits package including competitive salary, health insurance plans, dental and vision coverage, retirement savings plans, paid time off, and employee discounts. There are ongoing training and development programs to support professional growth. The work environment values diversity, teamwork, and innovation, providing resources and support for employee success.
Equal Opportunity
The employer is committed to creating a diverse and inclusive workplace and does not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic under applicable laws.