Credit and Collections Analyst

Overview

This role supports credit and collections activities for a global communications technology organization. Responsibilities include contacting customers across regions to collect overdue balances, reconciling accounts, assisting with collections escalations, and helping resolve disputes in a timely manner. The position also includes performing credit assessments for new and existing customers to reduce financial exposure and support revenue growth. The role is fast-paced and requires strong communication, cross-functional collaboration, and comfort working remotely.

Responsibilities

• Support cash collections for delinquent customers by reaching out directly to resolve unpaid balances
• Assist with collections escalations by providing guidance and support, serving as a secondary escalation point for API collections issues
• Conduct credit assessments for customers to support revenue growth while minimizing financial risk
• Liaise with Sales, Carrier, and Customer Support teams to address internal and external finance-related queries
• Perform periodic and ad hoc reconciliation of customer accounts to resolve variances and payment delays
• Manage account netting processes by collaborating with AP and customers to reconcile transactions
• Partner with the tax team to coordinate local tax and withholding tax requirements
• Ensure finance-related processes are followed for SOX compliance and efficient business operations
• Generate weekly and monthly accounts receivable (A/R) reports for executive review
• Assist with process improvement initiatives to enhance collections outcomes

Requirements

• Minimum 5 years of relevant experience in Finance and Collections, preferably for a US company
• Demonstrated expertise in managing and reconciling complex netting accounts
• Experience in multi-currency billing and the full order-to-cash (OTC) cycle
• Experience in robust control environments, preferably SOX
• Proficiency with BI tools, preferably Tableau, and comfort working with high volumes of financial data
• Advanced user of Microsoft Excel and Google Sheets for ad hoc reporting
• Strong problem-solving skills, with the ability to prioritize, multitask, and communicate effectively

Preferred Qualifications

• Fluency in Mandarin in addition to English
• Experience in communications products or similar complex, high-volume transaction businesses
• Experience using Zuora and/or Oracle Fusion Advanced Collections
• Commercially minded with a sense of humour and a can-do attitude

Location

Remote working (role includes working with distributed teams across regions).

Compensation & Benefits

Not specified in the provided job description.