Credit & Collections Specialist (EST Time zone)

Overview

This role serves as a highly independent Credit & Collections Specialist position with limited management oversight. Responsibilities include managing accounts within an assigned territory and developing them into high cash-generating zones. The position covers customer credit, collection activities, invoicing, and dispute resolution.

Responsibilities

• Ensure accurate and current Accounts Receivable status for assigned accounts through collections, credit review, research, and analysis.
• Establish and maintain appropriate credit limits by analyzing DSO and external credit risk management tools and reports.
• Build cross-departmental relationships to support quick resolution of invoicing discrepancies.
• Ensure prompt payment for assigned accounts through persistent telephone, email, and written communication.
• Support customer retention through daily communication and develop strategies for on-time payments while preventing credit hold status.
• Assist with audit support collections and bad debt analysis.
• Comply with applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, ISO 13485 requirements, and all other applicable laws, regulations, and standards.

Qualifications

Experience

• 3+ years of collection experience preferred.

Education

• Bachelor’s degree or equivalent work experience required.

Special Skills / Other Requirements

• Strong communication, attention to detail, and organizational skills.
• Proficiency in Microsoft Excel.
• SAP experience is a plus.
• Salesforce experience is a plus.
• GetPaid experience is a plus.

Preferred Qualifications

• SAP experience
• Salesforce experience
• GetPaid experience

Compensation & Benefits

• $62,285.00 - $65,000.00 ($10,000.00 KPI Bonus)
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

Location

Lexington, Massachusetts

Travel

• Occasional (up to 5%) travel may be required based on business need.

Physical Requirements

• Ability to sit 75–100% of applicable work time.
• Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• Ability to stand, talk, and hear for 75% of applicable work time.
• Ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: ability to see clearly at twenty inches or less.

COVID-19 Vaccination / Credentialing Requirements

• If federal, state, or local government COVID-19 vaccine mandates become effective and enforceable, the successful candidate for roles covered by relevant mandates will be required to be fully vaccinated against COVID-19, unless granted an accommodation due to a medical condition, sincerely held religious belief, or other legally required exemption.
• Applicants for positions requiring vendor credentialing or similar requirements to enter facilities must comply with facility credentialing requirements, including vaccine requirements.
• For all positions, vaccination against COVID-19 is encouraged, and the successful candidate must be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, unless granted an accommodation due to a medical condition, sincerely held religious belief, or other legally required exemption.

Equal Employment Opportunity / ADA

• Equal opportunities are provided in hiring, promotion and advancement, compensation, benefits, and training regardless of protected characteristics.
• Reasonable accommodation may be requested for application, interview, pre-employment testing, or other parts of the employee selection process.