Global Billing Operations (Collections) Manager | PST or CST | Remote

Overview

A remote-first technology organization is seeking a Collections Manager to optimize the end-to-end collections process within their Order to Cash team. This role will have significant impact by driving timely cash receipts, minimizing bad debt, and supporting strong customer relationships. The position reports to the Senior Manager of Financial Operations and involves close collaboration with Sales, Finance, and Legal teams.

Responsibilities

• Own the full collections process for accounts receivable (AR) aging, ensuring timely resolution of past-due balances through proactive outreach and negotiation
• Manage collections using a case management system, handling assigned tickets, queues, and escalations
• Develop and refine collections strategies aligned with company policies, customer segmentation, and risk profiles
• Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risks, prioritize actions, and improve cash flow
• Coordinate with Billing, Sales, and other internal teams to resolve billing disputes
• Lead resolution of complex collections escalations using sound judgment and risk mitigation
• Manage downgrade and bad debt write-off processes, ensuring proper review, documentation, and approvals
• Drive continuous improvement initiatives leveraging AI for process documentation, automation, and tooling enhancements
• Build systems and workflows to reduce manual effort and enable efficient, repeatable collections operations
• Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency
• Support month-end and quarter-end close activities related to accounts receivable
• Own collections cash forecasting and collaborate with Finance and Strategy teams to align with company cash targets
• Collaborate and mentor junior team members across Order to Cash to reduce past-due AR and improve Days Sales Outstanding (DSO)
• Establish scalable, well-documented, and automated collections practices

Requirements

• Minimum 5 years of experience in B2B collections, accounts receivable, or Order-to-Cash roles
• Strong understanding of AR processes, billing systems, and dispute management
• Experience supporting SaaS businesses, including consumption or usage-based pricing models
• Experience managing collections for cloud marketplaces (AWS, GCP, Azure) is strongly preferred
• Proven ability to manage complex customer relationships and conduct sensitive financial conversations
• Analytical and risk-aware mindset with experience using data to prioritize work and influence outcomes
• Strong systems mindset with a passion for automation and scalable process design
• Comfortable working cross-functionally in a fast-paced, scaling environment
• Excellent written and verbal communication skills
• Experience with ERP and AR systems (e.g., NetSuite) preferred
• Experience enhancing ticketing systems (Zendesk preferred)
• Experience with Salesforce

Preferred Qualifications

• Advanced collections and negotiation skills
• Strong judgment and decision-making abilities
• Ability to influence stakeholders effectively
• Company- and cash-first mindset balanced with customer-centric approach and financial rigor
• High attention to detail and strong ownership mentality
• Continuous improvement orientation
• Mentorship mindset with willingness to coach and share best practices
• Strong partnerships with internal stakeholders

Compensation & Benefits

• Base salary range in the United States: $88,000 - $106,000, varying based on experience and skillset
• Restricted Stock Units (RSUs) included, providing ownership in the organization’s success
• Compensation ranges are country-specific; candidates outside the U.S. will receive market-appropriate pay and benefits information

Location

• This is a 100% remote position, open to candidates globally

Equal Opportunity

The organization is an equal opportunity employer and recruits, trains, compensates, and promotes without regard to race, religion, color, national origin, gender, disability, age, veteran status, or other characteristics. Diversity and equality are foundational to the organization’s growth and culture.