Insurance and Patient Collections Specialist

Overview

This role involves working as a Collections Specialist responsible for administrative tasks related to the collection of outstanding account receivables. The position focuses on all aspects of collection, analysis, and resolution of billing problems, with the goal of reducing accounts receivable delinquency.

Responsibilities

• Provide customer service regarding collection issues.
• Resolve insurance discrepancies and short payments.
• Utilize knowledge of payor portals, automated clearing houses, explanation of benefits (EOBs), and other tools to complete accounts receivable tasks.
• Document in detail problems, actions taken, and follow-up with insurance companies until claims are fully adjudicated.
• Monitor and maintain assigned accounts.
• Reduce delinquency for assigned accounts.
• Initiate and resolve appeals for various insurance payers as assigned.
• Perform additional duties as assigned.

Requirements

• High School diploma or GED required; college degree preferred.
• Three to five years of high-volume collections experience.
• Accounts receivable knowledge or experience preferred.

Equal Opportunity

The employer provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for applicants with physical or mental disabilities during the application or hiring process upon request.

Location

Not specified.