Invoicing Specialist

Overview

This role is an Invoicing Specialist position on the Field Service team. You will manage the end-to-end invoicing process for completed field service work, ensuring partner invoices are reviewed, processed, and paid efficiently and accurately in alignment with contract terms.

Responsibilities

• Field Service Partner (FSP) communication & compliance
  • Proactively communicate with Field Service Partners to secure missing deliverables required to process invoices (e.g., replaced equipment serial numbers, undocumented RMAs, incomplete site reports)
• Scope auditing & troubleshooting
  • Use solar industry expertise to audit client-initiated invoicing concerns and determine whether the Scope of Work is accurate
  • Troubleshoot case histories to identify whether an item should be billed internally due to an internal mistake in validating the work performed
• Invoice processing
  • Enter completed service pricing derived from FSP invoices
  • Ensure strict alignment with previously agreed-upon pricing tiers, rates, and the designated billable party
• Exception handling
  • Review Work Order (WO) histories
  • Process Retroactive Non-covered Service Requests (NCSRs) alongside client responses to determine next steps
  • Submit approved Retro NCSRs for final invoicing
• Cross-functional collaboration
  • Partner with the internal accounting team to manage invoice approvals
  • Ensure all work orders are closed out within 30 days of the FSP’s initial submission

Requirements

• Residential solar industry expertise
  • Proven experience in the residential solar industry with a deep understanding of solar scopes of work, troubleshooting, and equipment
• Platform proficiency
  • Hands-on experience utilizing SolarEdge and Enphase platforms
  • Proficiency navigating Salesforce to review case WO histories
• Vendor & invoice management
  • Demonstrated background in FSP management
  • Ability to process complex invoices and maintain firm but professional partner communications
• Analytical skills
  • Strong investigative capabilities
  • Ability to cross-reference contracts, validate performed work, catch discrepancies, and accurately determine financial liability

Preferred Qualifications

• Experience in a high-volume operations or field service environment
• Previous work with NetSuite, Salesforce, or similar platforms
• Knowledge of solar or clean energy service industries
• Experience working with third-party vendors or contractors

Compensation & Benefits

• Benefits
  • Family medical, dental, vision, disability
  • 401(k) administration and $1k match per year
  • Thoughtful paid time off
  • 12 weeks of paid parental leave for all FTE employees (birthing and non-birthing) after 1 year
  • Four-week paid sabbatical leave after four years
  • Competitive total compensation package including monthly health insurance premiums, bonuses, and long-term stock options for every employee

Location

• Most roles offer the opportunity to work remotely
• If you are in the Seattle area, an office space is available in the historic Smith Tower in Pioneer Square

Equal Employment Opportunity / Accessibility

• The employer is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment.
• Reasonable accommodation will be provided to individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Privacy / Hiring Tools

• California Job Candidate Privacy Policy information is provided for California-based candidates.
• The employer may use artificial intelligence (AI) tools to support parts of the hiring process (e.g., reviewing applications, analyzing resumes, and assessing responses) and final hiring decisions are made by humans.