Loan Servicing Specialist II

Overview

This Loan Servicing Specialist II position performs all post-closing duties related to loan servicing functions, with additional responsibility for special handling transactions and special assets activity. Work is performed under minimal supervision and direction of the Loan Servicing Team Lead.

Responsibilities

• Process paperwork required for proper disbursement of loan funds at closing.
• Board all new and modified loans by inputting loan, customer, collateral, and tickler data into the loan accounting system, based on executed loan terms and credit approval.
• Accurately process monetary transactions, including loan payments, advances, paydowns, and payoffs.
• Perform loan maintenance activities, including:
  • Customer address changes
  • Late charge waivers
  • Automatic payment set-ups/changes
  • Payment adjustments
  • Payment schedule and billing adjustments
  • Interest changes
  • Tickler updates and other coding changes
• Prepare demand letters for loan payoffs or paydowns as requested by title/escrow companies and third-party creditors.
• Respond to requests for information from branch personnel by researching items such as note histories, billing problems, and payment posting.
• Escalate complex issues to the Note Dept. Manager or Note Dept. Assistant Manager, as needed.
• Process incoming and outgoing wires.
• Provide loan servicing support within approved Service Level Agreements to other departments and business units as needed.
• Review daily computer-generated reports to ensure GL information balances to loan system data; clear non-posted transactions and correct out-of-balance conditions as required.
• Prepare reconveyances for loan payoffs (or partial reconveyances) as requested by title/escrow companies and third-party creditors.
• Prepare monthly certifications.
• Ensure regulatory and policy compliance with state and federal requirements, including (but not limited to) Bank Secrecy Act, Anti-Money Laundering Act, Community Reinvestment Act, OFAC regulations, and Fair Lending.
• Attend training and maintain basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, with emphasis on:
  • BSA/AML/CIP
  • Consumer Privacy
  • Regulation CC
  • Information Security
  • Bank Protection Act
  • FACT-Identity Theft
  • Information Technology and GLBA
• Perform other departmental duties as assigned.

Minimum Qualifications

• Education/Training/Experience:
  • High School Diploma or General Education Degree (GED)
  • Minimum of 5 years of experience in loan processing and accounting (or an equivalent combination of education and experience)
• Knowledge/Skills:
  • Ability to assess situations and bring them to successful resolution
  • Working knowledge of personal computers and software
  • Supervisory-level knowledge of loan accounting system functions and procedures
  • Understanding of banking laws, policies, procedures, service, and credit products
  • Principles of report preparation
  • General accounting and mathematics
  • Ability to enter data using personal computers and calculators, and operate telecommunications and office equipment
  • Proficiency with word processing, spreadsheet, graphics, database, and specialized financial systems software
  • Ability to plan, organize, and prioritize tasks to meet deadlines
  • Ability to lead and motivate employees to complete tasks according to established standards
  • Ability to analyze and solve work problems
  • Ability to follow oral and written instructions
  • Ability to communicate effectively with co-workers, consultants, regulators, and other parties
  • Ability to prepare clear and concise reports and documentation/correspondence

Preferred Qualifications

• Proficiency in all loan accounting and servicing functions, with emphasis on commercial/business and real estate lending

Compensation & Benefits

• Salary Range: $37.01– $41.82 per hour
• Competitive employer contribution to medical, dental, and vision coverage
• 401(k) plan with employer match
• Flexible Spending Accounts (FSA) and Dependent Care Accounts
• Employee Assistance Program (EAP)
• Employer provided Calm subscription
• Employer provided mental health benefits through Teladoc
• Life, AD&D, and disability insurance
• Minimum 15 days of vacation, 11 paid federal holidays, and paid time off to volunteer
• Online discount program
• Tuition Reimbursement Program

Location

• California
• Full-Time | Non-Exempt | Remote

Equal Employment Opportunity & Accommodations

The employer is an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities during the application or interview process.