Manager, Enrollment & Financial Operations

Overview

This role leads the team responsible for two closely connected functions: (1) the adjudication of student enrollment and tuition assistance requests, and (2) the financial and technical operations that govern relationships with educational providers and employer clients.

Every student request reviewed—approved or denied—produces data that drives downstream financial activity, including payments made to educational providers, amounts collected from employer clients, and the integrity of revenue share and platform fee structures.

Responsibilities

Enrollment Operations

• Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests.
• Ensure approval decisions are made consistently and in accordance with each employer client’s benefit policy.
• Maintain and continuously improve SOPs governing the adjudication workflow from submission through final disposition.
• Oversee quality assurance processes to ensure decision accuracy and policy compliance.
• Identify and escalate policy exceptions, edge cases, and systemic issues.
• Partner with Customer Success and Solutions Engineering to ensure client benefit configurations are accurate.

Financial Operations

• Oversee financial transactions, including direct payments from employer clients to educational providers and reimbursement processing.
• Own the invoicing and billing cycle for employer clients, including platform fees, ensuring accuracy and clean reconciliation.
• Manage revenue share billing to educational providers in accordance with partner agreements.
• Ensure enrollment-generated financial data is complete and accurate to support downstream payment operations.
• Maintain financial controls and audit readiness across payment and billing workflows.
• Partner with Finance, Legal, and Account Management to resolve billing disputes.

Educational Provider Technical Relationship

• Own the technical components of relationships with educational providers, including data exchange protocols, integration standards, and file/feed management.
• Ensure data passed between the organization and educational providers is accurate, timely, and correctly formatted.
• Partner with Product and Engineering to prioritize and resolve technical issues impacting the provider data pipeline.

People Leadership & Team Operations

• Manage a small team of analysts and operations specialists across enrollment, financial, and provider operations.
• Set clear performance expectations, provide coaching and feedback, and support professional development.
• Build and maintain a team culture grounded in accuracy, ownership, and continuous improvement.
• Ensure documented processes exist for every recurring workflow, including clear escalation paths.

Process Building, Automation & Modernization

• Build operational infrastructure from scratch, including documented processes, dashboards, and tracking mechanisms.
• Define success metrics and SLAs for each workflow, establishing measurable standards for speed, accuracy, and quality.
• Identify opportunities to introduce AI tools and automation to modernize legacy processes without sacrificing accuracy.
• Reduce operational risk by systematically eliminating manual steps and designing workflows that constrain human error at the source.
• Build dashboards that provide real-time visibility into operational performance and financial accuracy.

Requirements

• 3-6 years in operations, financial operations, or a related field with demonstrated end-to-end process ownership.
• Prior people management experience required.
• Bachelor’s degree required; equivalent combination of education and directly related experience may be considered.

Preferred Qualifications

• Experience in EdTech, benefits administration, financial services, or a compliance-sensitive environment.
• Familiarity with tuition assistance or workforce education benefit administration.

Compensation & Benefits

• Expected salary range: $84,900.00 - $127,400.00
• Benefits are available to employees scheduled 30 hours or more per week, including medical, dental, vision, life and disability plans.
• Additional benefits may include well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance, and entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.

Location & Work Conditions

• Occasional travel may be required based on business need. Travel is generally not common, but may include plane, car, or metro.
• Reasonable accommodations regarding travel limitations can be provided in accordance with ADA policies.
• Travel may be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%), or Capella Core Faculty (5 – 10%).
• Ability to work onsite in a corporate or campus location (typical office environment) may be required based on role, including movement within the office.
• If offsite or hybrid, access to a work setting that enables meeting all role requirements at a remote location (including privacy, reliable internet access, phone, and ability to video conference).
• Faculty and Federal Work Study roles require access to a similar remote work setting, including computer, privacy, reliable internet access, phone, and ability to video conference.
• This role may require lifting; reasonable accommodations will be provided in accordance with ADA policies.
• Ability to meet critical thinking and problem-solving requirements aligned to job duties and communicate effectively with coworkers.
• Ability to work more than 40 hours per week when business needs warrant; schedule-related accommodations may be considered.
• Ability to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.