PART TIME - Consumer Loan Underwriter

Overview

This role evaluates consumer loan applications to ensure quality, accuracy, and appropriate decisioning based on credit history and client institution guidelines and policies. Decisions are made via phone, Internet, indirect/remote login channels, and through data entry.

Schedule

Part Time — Monday–Wednesday 3:30–8:30 PM, Saturday 1:00–9:30 PM (Central Time Zone)

Responsibilities

• Evaluate consumer loan applications for quality and accuracy, and make credit decisions based on applicant credit history and applicable client guidelines and policies.
• Make and finalize loan decisions for applications received through phone, Internet, indirect, remote login, ExpressLink, and data entry channels.
• Monitor application intake from Contact Center representatives to ensure quality, efficiency, and accuracy.
• Provide problem resolution for customer and financial institution issues, critical issues, and day-to-day workflow to meet departmental/team goals.
• Finalize Representative loan applications.
• Evaluate and report on the quality and accuracy of information templates, including rate changes and promotional information; maintain continuous working knowledge of all information templates.
• Provide ongoing support for cross-sell products.
• Identify risks and report them to the appropriate team and/or management.
• Support Contact Center representatives with lending questions.
• Assist with training related to new technology and new client programs.
• Monitor loan applications to ensure loan standards and quality requirements are met; interact with credit unions regarding member/customer issues.
• Assist department members as needed to minimize errors that could result in monetary loss and maintain reasonable control of departmental activities.
• Perform other duties as assigned.

Requirements

• High school completion or equivalent required.
• 1 year experience as a Lending Underwriter required.
• Knowledge of lending underwriting best practices.
• Knowledge of Contact Center loan application processing.
• Knowledge of all facets of the indirect and direct lending process, including their differences.
• Ability to communicate effectively in both verbal and written formats.
• Demonstrated understanding of credit and lending.
• Demonstrated underwriting skills, including risk assessment and capacity ratio assessment.
• Ability to use judgmental risk evaluation to determine an appropriate loan decision.
• Ability to read and evaluate text and non-text credit files for all three CRAs.
• Ability to adapt underwriting profiles to accommodate numerous different financial institutions.
• Ability to monitor several different remote login indirect loan queues, in addition to internet and phone applications.
• Ability to interpret credit bureau information.
• Demonstrate understanding of multiple loan origination systems, including: Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0 and arc OS.
• Proficiency in Microsoft Office, including Excel, Word and Teams.
• Ability to maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.
• Ability to work autonomously without the need for constant supervision.
• Regular and reliable attendance.

Preferred Qualifications

• Associate’s Degree preferred.
• 1 year of Contact Center experience in a loan Contact Center position preferred.

Compensation & Benefits

• Pay range (salary): $23.17 - $29.52 - $35.91
• Anticipated hiring range is typically between the minimum and midpoint of the posted salary range; actual compensation may vary based on experience, skills and qualifications, education, internal equity, and overall business and budget considerations.

Benefits (subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions):

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Location

This position follows the schedule listed above in the Central Time Zone.

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Specific vision abilities required include close vision.
• Ability to occasionally lift/move up to 25 pounds.
• Reasonable accommodations may be available for individuals with disabilities who can perform essential functions.

Additional Information

• This role is not eligible for sponsorship.
• EEO statement and pay disclosure protections apply.
• E-Verify employer.