Overview
This role involves working as a Patient Collections Specialist responsible for managing inbound and outbound patient phone calls to resolve outstanding balances. The position includes reviewing and mailing patient statements, setting up payment plans, and proposing accounts for bad debt.
Responsibilities
- Manage all functions related to the collection of payments on patient accounts.
- Communicate directly with patients regarding their financial responsibility for services.
- Handle inbound and outbound phone calls from internal and external customers, answer questions, take payments, and resolve issues.
- Perform other duties as assigned by management.
Requirements
- High school diploma or equivalent required; Associate's degree preferred.
- One year of clerical experience in a healthcare setting preferred.
- Experience in a call center environment preferred.
- Proficiency with Microsoft Office Suite required.
Supervisory Responsibility
Compensation & Benefits
- Hourly compensation: $18.00 - $20.00 depending on experience.
- Comprehensive benefits including medical, dental, fertility, retirement, wellness, profit sharing, and more.
Location
Equal Opportunity Statement
The employer is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. Employment decisions are based on qualifications, merit, and business need.