Payroll Specialist III

Overview

This role involves supporting clients through the complete employee lifecycle, including payroll, workforce management, benefits, and contact center support. The position is part of a managed services team and focuses on accurate, timely payroll processing and client issue resolution.

Responsibilities

• Process, reconcile, audit, and transmit all aspects of the payroll cycle accurately and on time, including tax, benefits, garnishments, and other payroll components.
• Ensure accurate and timely processing of payroll-impacting changes, tax forms, payments, and payroll processing for assigned clients.
• Perform quality control and auditing to maintain a low error/defect percentage.
• Collaborate with cross-functional internal partners to resolve client payroll matters and employee inquiries.
• Provide payroll support services in accordance with client contracts, legislative requirements, and business needs.
• Maintain a strong understanding of client requirements and changing needs to deliver services according to contractual obligations and service level agreements (SLAs).
• Create, update, and review standard operating procedures; complete quarterly document reviews.
• Demonstrate end-to-end ownership of deliverables and projects.
• Manage client- and consumer-related tasks within the case management system, ensuring documentation is complete, accurate, and timely.
• Proactively manage quarter- and year-end payroll auditing and processing.
• Identify opportunities and proactively contribute to process improvements.

Requirements

• Must be available to accommodate shifts within operating hours between 8 a.m. and 8 p.m.
• Must be available to work later or adjust shifts based on client assignments.
• Two years of U.S. payroll processing experience in a high-volume payroll operation; end-to-end payroll experience is a plus.
• Experience and a clear understanding of payroll, benefits, taxation, and applicable legislative requirements.
• Ability to resolve client issues and provide superior customer service to internal and external partners.
• Excellent verbal and written communication skills, including the ability to communicate clearly, technically, and effectively.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Word and PowerPoint; intermediate proficiency in Excel.

Preferred Qualifications

• Experience in the payroll outsourcing or consulting industry.
• Experience with Dayforce HCM or similar cloud payroll technology.
• Multi-client payroll processing experience.
• Experience processing payroll for 2,000 or more employees and working with enterprise-sized customers.
• Industry-related certifications or a desire to obtain certification within two years of employment.
• Strong working knowledge of quality control and auditing standards.
• Associate degree.
• Bilingual capabilities.

Compensation & Benefits

• Medical, dental, vison, and life insurance.
• 401k plan (plus match).
• Global Employee Stock Purchase Plan.
• Unlimited Time Away From Work (in lieu of accrued vacation time).
• 10 paid US holidays.
• Up to 80 hours of paid sick time.
• 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

Salary range note: the salary range mentioned in this job description is a guide only; final compensation may vary based on factors including bonuses/incentives, experience, skills, budget, and location.

Location

Global operations across North America and EMEA (Europe, Middle East, Africa) and the Asia Pacific Japan (APJ) region. Headquarters: Toronto, Ontario, and Minneapolis, Minnesota.