Revenue Cycle Supervisor - HMS DBO

Overview

This role involves supervising domestic business office revenue cycle staff, supporting daily operations, and managing an assigned portion of client accounts. The supervisor will act as a point of contact for staff questions and account escalations, ensuring consistent service delivery and contributing to financial performance.

Responsibilities

• Manage a portion of the account population for assigned clients
• Assist Lead Supervisors in workload distribution to ensure balanced daily assignments
• Provide ongoing support to revenue cycle staff for questions and escalations; escalate issues to Supervisors as needed
• Ensure active and appropriate communication with payers regarding delayed or denied accounts
• Assist staff with denial resolution, including appeals, claim corrections, and escalations
• Reinforce operational changes and improvement initiatives; provide necessary education and training
• Foster a collaborative environment encouraging teamwork, communication, performance recognition, and goal focus
• Maintain work standards aligned with high client service expectations
• Apply revenue cycle knowledge to identify, recommend, and implement performance improvements

Requirements

• Knowledge of accounting systems, insurance issues, healthcare industry trends, legal guidelines, and work processing
• Strong understanding of payer guidelines and reimbursement processes, with experience in government and non-government insurance
• Ability to analyze data trends, identify improvement opportunities, and implement solutions
• Familiarity with Epic system workflows preferred
• Strong communication skills and proven interpersonal relationship management
• Current permanent U.S. work authorization
• High school diploma or equivalent
• Minimum of 3 years revenue cycle experience
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Work Environment and Physical Demands

• Professional office environment
• Routine use of standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines
• Requires sitting at a desk/computer for 8 hours daily, repetitive keyboard and mouse use, video/audio conferencing
• Occasional lifting up to 20 pounds and periods of bending or standing

Compensation and Benefits

• Estimated salary range: $21.63 to $28.85 per hour
• Actual salary varies based on skills, certifications, experience, market conditions, and travel requirements
• Eligibility to participate in benefit plans including medical, dental, vision coverage, and wellness programs

Location

• United States of America

Position Level

• Analyst