Sales Tax and Fund Recovery Financial Coordinator (Remote)

Overview

This remote position is open to residents of Michigan and involves managing sales tax fund recovery financials for Fortune 500 and luxury automotive clients. No prior automotive experience is required as training will be provided. The role emphasizes critical thinking, attention to detail, and strong interpersonal skills.

Responsibilities

• Review and audit cases related to sales tax retrieval
• Apply for sales tax refunds on behalf of various clients
• Communicate with external organizations to obtain necessary documents for sales tax retrieval
• Allocate received sales tax refunds appropriately
• Maintain accurate records of sales tax retrieval activities
• Apply for third-party warranty refunds
• Communicate with external organizations to obtain documents for warranty refunds
• Allocate received warranty refunds
• Maintain records related to warranty fund retrieval
• Assist with fund recovery for special projects
• Provide timely and accurate solutions through inbound and outbound communications including phone calls, chats, and emails, maintaining a positive and professional attitude

Requirements

• High school diploma or equivalent
• At least one year of customer care experience (e.g., call center, retail, restaurant, fast food, hotel, or any role involving customer interaction)
• Proficient computer skills, including Microsoft Office suite
• Meticulous attention to detail
• Ability to multitask and manage time effectively
• Self-motivated, organized critical thinker
• Excellent interpersonal skills
• Ability to work independently or as part of a team
• Availability to work Monday through Friday during the following hours (no nights or weekends):
  • 8 a.m. - 5 p.m. Eastern
  • 7 a.m. - 4 p.m. Central
  • 6 a.m. - 3 p.m. Mountain
  • 5 a.m. - 2 p.m. Pacific
• Reliable adherence to the schedule

Preferred Qualifications

• Associate degree (preferred but not required)

Remote Work Requirements

• Must be a resident of Michigan
• Have a secluded and distraction-free work environment
• Internet requirements:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to the modem/router using an Ethernet cable
  • Wireless, 5G, and satellite connections are not supported

Compensation & Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Wellness program with rewards for annual checkups
• Programs to support quitting tobacco use and managing chronic conditions (e.g., diabetes, asthma)
• 401(k) plan with company match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial, and estate planning including wills

Location

• Remote position
• Must be a resident of Michigan
• Work hours aligned with specified time zones Monday through Friday

Additional Information

• The employer is an Equal Opportunity Employer and provides reasonable accommodations for applicants with disabilities.
• Employment verification through E-Verify is conducted during onboarding.
• Applicants must be able to work legally in the United States.