Overview
This role involves providing Accounts Receivable and Collections services with minimal supervision in a distributed workforce environment. The position supports mid to large-market customers and strategic relationships, handling complex account reconciliation, collections, analysis, and problem resolution.
Responsibilities
- Serve as the primary contact for billing and collection inquiries from internal and external partners
- Research and resolve complex internal and external inquiries related to accounts receivable
- Perform moderate to complex accounts receivable activities including billing, cash application, reconciliation, customer research, and exception handling
- Create, review, and recommend documentation for customer billing
- Provide clear and accurate information to business partners and customers regarding billing and collections processes
- Use data-driven analysis to resolve billing disputes and payment issues, offering alternative solutions
- Resolve outstanding aging balances using knowledge of business systems related to billing and collections
- Execute collection activities to maximize cash flow while ensuring compliance with policies and financial controls
- Recommend billing adjustments, write-offs, and customer refunds with proper documentation for management approval
- Prepare timely and accurate billing and reconciliation reports
- Identify at-risk customers based on established triggers
- Collaborate with customers, sales, management, and other partners to resolve billing and receivables issues
- Analyze customer requirements and provide education and recommendations to support complex billing and performance standards
- Identify and document trends indicating larger system or process issues; escalate and collaborate on solutions
- Maintain data integrity and comply with confidentiality, security, company policies, internal controls, and procedures
- Assist in onboarding and mentoring new team members and provide flexible support as needed
Requirements
- 2 to 4 years of account service or banking/accounts receivable experience, or equivalent demonstrating relationship building and issue resolution skills
- Bachelor’s degree in Accounting, Finance, or related field preferred
- 1 year of experience in an ERP-based accounts receivable environment preferred
- Active Accounts Receivable Specialist Certification preferred
- Solid understanding of basic accounting principles; familiarity with SAP preferred
- Strong problem-solving, documentation, research, resolution, data analysis, and multitasking skills
- Critical thinking and analytical skills with a solution-oriented approach
- Ability to perform detailed numerical work, analyze data, manage tasks and projects, make informed decisions, and meet deadlines
- Excellent communication and interpersonal skills for effective interaction with internal and external partners
- Proficiency in MS Office and ability to produce clear, comprehensive reports for finance and operations audiences
- Availability to work within the full range of division hours
- Clean credit history as reported by credit report
Compensation & Benefits
- Salary range: $17.85 - $28.88 per hour (may vary by market and experience)
- Eligible for bonuses and commissions as part of the compensation package
Additional Information
- The employer is an equal opportunity organization and considers qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.
- Maintains a drug-free workplace and conducts pre-employment substance abuse testing.
- Applicants residing in unincorporated Los Angeles County with arrest or conviction records will be considered in accordance with applicable fair chance laws.
- Employees will have access to sensitive personal information and must adhere to information security and privacy policies.
Location
- Distributed workforce environment; must be available to work within the full range of division hours of operation.